Support Center

Shipping, Returns & Customer Care

🚚 Shipping Policy

Delivery Coverage & Timing

• Service Areas: United States & Canada

• Order Processing: Orders are processed within 1–2 business days (Monday to Friday).

• Transit Time: Packages typically arrive within 3–7 business days after shipment, depending on location and carrier.

• Processing Hours: Orders are processed Monday–Friday, 9:00 AM–3:00 PM PST (UTC-8).

💸 Free Shipping

• Minimum Purchase: Free standard shipping on all orders over $22.99 USD (after discounts).

• Automatic Application: Free shipping is automatically applied at checkout—no code needed.

• Exclusions: Additional charges (e.g., signature verification, taxes, or express shipping) do not count toward the minimum.

✅ Adult Signature Required

• Requirement: All shipments containing age-restricted products (e.g., vape devices) require adult signature (21+) and valid ID upon delivery.

• Fee: A small signature verification fee is added during checkout.

• Advice: Ensure someone aged 21+ is available to receive the package to avoid delivery failure.

📦 Delivery Timeline

⚠️ Important Notes

• Address accuracy is the customer’s responsibility. Incorrect addresses may lead to delivery failure or additional reshipping fees.

• During holidays or promotions, processing may take up to 10 business days.

• Some orders may be shipped from international partner warehouses to optimize delivery.

🔁 Return & Cancellation Policy

7-Day Satisfaction Guarantee

• Returns or exchanges can be requested within 7 days of delivery.

• Conditions:

  • Product must be unused and in original packaging.

  • Proof of purchase (order number or invoice) must be provided.

Refund Process

• Refunds are issued to the original payment method within 5–10 business days after return approval and receipt.

• If refund is delayed:

  • Check your bank or PayPal account first.

  • Contact your card issuer or bank.

  • Reach out to us at [email protected] if issues persist.

Order Cancellation

• Orders can only be canceled before they are shipped.

• Shipped orders cannot be canceled but may be returned upon delivery.

🛡️ Additional Notes

• One shipping charge per order. No restocking fee for returns.

• Tracking updates may take 1–3 days to appear.

• If a package is marked “Delivered” but not received, check with your local post office or neighbors first.

📞 Support Center

Contact Information

• Customer Service & After-Sales Support:

  • Email: [email protected]

  • WhatsApp: +1 (857) 891-9649

• Business & Wholesale Inquiries:

  • Email: [email protected]

  • WhatsApp: +1 (603) 438-3596

Service Hours

• Monday–Friday (UTC+8)

• 9:30 AM–12:00 PM & 1:30 PM–6:00 PM